Improving Processes, Increasing impact    

The Approach

Two OR Society volunteers spent a day interviewing staff and facilitating focus groups with teams of matching staff and IT support. They work shadowed one of the ‘matchers’ and the Foundation Services Co-ordinator, and discussed potential measures of impact with the Research and Business Analysis Manager. They examined available documentation, collated and distilled the information, and discussed issues  identified with a process improvement expert.

They produced a report with clear recommendations for process improvements and potential value adding activities that could be developed with the released resource. These recommendations were phased into short, medium and long term.

“Consultants approached the issues from a holistic point of view and homed in on key issues. Very thorough and professional. Some very useful new ideas which we will explore.”

The Client

Reach: an organisation matching skilled volunteers to charities that need them.

The Client's Problem

Reach needed to improve the efficiency and effectiveness of matching processes, free up resource and develop more value adding activities.

The Solution

• Identified short term efficiency improvements.
• Recommended additional value adding activities.
• Identified ways of measuring impact.
• Recommended a road map for moving to a new service delivery model.

The Benefits

• A new perspective on current processes, helping develop, challenge and validate internal thinking.
• Reach services can be better targeted and marketed, through improved impact measurement.
• Skilled staff could be freed up to deliver more value, through early implementation of one process improvement, and planning for more.

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