This presentation explores how problem structuring methods (PSMs) can be used to support artificial intelligence (AI). As AI becomes more widely used across organisations, there is a growing need to ensure its use is guided by human judgement, empathy and critical thinking. Problem structuring offers approaches to manage this complexity by helping organisations understand the wider AI landscape, identify desirable and feasible opportunities, and design interventions that align with organisational goals and values.

Our presenters share a variety of perspectives drawing from their work in consultancy and from within the Government Operational Research Service. They set out where problem structuring approaches can strengthen AI: by framing AI as a system to improve coordination and shared understanding, and increasing the value of AI as an agent for change through holistic, stakeholder-informed design. And as embedding AI in organisational culture becomes the norm, we propose that OR capabilities of problem structuring and systems thinking can support intentional use of AI through bolstering reflection and sense-making, in order to enable transparency and reduce bias.

Drawing on the experiences we share, and those of our audience, we invite discussion on how PSMs can be used to support AI: How do we help people think with AI, rather than simply defer to it? What might change when we treat AI as part of a system, not just a tool? 

Presenters: Rachel Bennett and Katie Gronow (Department for Transport), Jon Holman (Department for Education), Martin Parr (Guided Systems Solutions) 

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